Frequently Asked Questions
General FAQ
Frequently asked questions that are not product specific. Includes general Appligent product, Acrobat and PDF related questions and answers.
Do you have script examples for your applicatons?
We currently have examples for running FDFMerge which can be altered to call our other applications. Please vist http://www.appligent.com/support/script_samples/script.php
Updated: 2007
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Why can't I find any information for SVG2PDF on your website?
SVG2PDF is currently not available.
Updated: 2007
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XML Support?
AppendPDF Pro 3.0 or later, AppendPDF 3.2 or later and FDFMerge 4.0 or later supports parameter files in XML format. APGetInfo exports XML MetaData information.
Updated: 2007
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Do you offer evaluation copies of your products?
Yes. We offer 30 day evaluation versions of all of our server based software and Redax. Please go to our Trial Evaluation page. We also offer a Product Demonstration of StampPDF Plug-in for Windows and Macintosh. Please visit http://www.appligent.com/products/stamp_pdf/stamp_pdf.php
Updated: 2007
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Are serial and registration numbers the same thing?
Yes. Most of our documentation, etc. lists the numbers as registration numbers, however if you have a message or file that refers to serial numbers, you can consider it to be the same number as a registration number.
Updated: 2007
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Are your command line applications available for the classic Mac environment, Mac OS 8.x or 9.x?
No. The command line applications are available for Mac OS X only.Since the command line applications are designed to run on a server, there are no plans to release versions for the classic Mac environment.
Updated: 2007
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Do you support the HP-UX platform?
Yes, we offer all of our server based products for HP-UX 11i.
Updated: 2007
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Are UNC format names supported?
Yes. Windows 98/2000/NT Universal Naming Convention (UNC) format of file names are supported by all Appligent server based applications.
Updated: 2007
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What is the best way to create PDFs?
We generally suggest PDF creation using Acrobat Distiller or PDF
Maker. Also, PDF resources at http://www.PlanetPDF.com and http://www.PDFZone.com have lots of great comments/ideas/suggestions about creating good PDF files.
Updated: 2007
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What is the best way to create PDF from a Microsoft Office document?
If producing PDFs from a Microsoft Office application, Acrobat is on the same machine (installed after Office was installed), there will be a PDF icon on the toolbar called Create Adobe PDF. In Office2000 and later there will also be a menu option Acrobat -> Create Adobe PDF or Convert to Adobe PDF.
Updated: 2007
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Will your products work with version 1.1 PDFs?
Our products are designed to work with version 1.2 PDFs or higher.
Updated: 2007
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What will happen if I use an input PDF that displays the message "There was an Error processing a page" prior to use?
The PDF may be damaged, and may not process properly. If optimizing the PDF does not eliminate the message, try redistilling it. If it no longer displays error messages when viewed it should be fine to use with any of our products. If you still have problems, contact support@appligent.com
Updated: 2007
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What will happen if I use an input PDF that asks upon closing if I'd like to save changes when no changes have been made?
This message means Acrobat has found errors in the PDF and fixed them. The saved document should work with our products without errors. If you still encounter problems after saving the file, send it along with the product name and version you are using and any error messages that occured to support@appligent.com.
Updated: 2007
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Do I need to upload my PDF files to my server in binary or ascii format?
To avoid corruption problems you should always upload PDF files to your server in Binary format.
Updated: 2007
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What are the Base 14 Fonts?
Acrobat's Base 14 Fonts are as follows; Courier, Courier Bold, Courier Oblique, Courier Bold-Oblique, Helvetica, Helvetica Bold, Helvetica Oblique, Helvetica Bold-Oblique, Times Roman, Times Bold, Times Italic, Times Bold-Italic, Symbol, Zapf Dingbats.
Updated: 2007
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When using type 1 fonts, do both .pfm extension and .pfb extension font files have to be located in the same directory?
In your font directory there should be two files for each font. One with a .pfm extension and one with a .pfb extension. Both of these files must be in the same directory to work properly.
Updated: 2007
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Do your products support 2 byte fonts, such as Japanese fonts?
StampPDF Batch 4.0, FDFMerge 5.0, FDFMerge Lite 5.0 and AppendPDF Pro 4.2 all support Unicode. Please see the documentation for detailed instructions on using Unicode.
Updated: 2007
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Can I fax a Purchase Order?
Yes. You may fax your Purchase order to our Sales Department.
Updated: 2007
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Do you offer educational discounts?
Yes. Please contact our Sales Department for more information.
Updated: 2007
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I have multiple servers, do I need to buy more than one copy of your product?
Yes. Our product licenses are for one computer. We do offer multiple server license discounts and site licensing for our products. Please contact our Sales Department for more information.
Updated: 2007
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What kind of guarantee do you offer on your products?
We offer a 30 day money back return policy on all of our products. If they do not perform as you had expected them to, you may return it for a full refund within 30 days of the purchased date.
Updated: 2007
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How can I run my files through Distiller in batch mode?
- From the Start Menu (on Windows), go to the Control Panel > Printers & Faxes
- Right click on the Adobe PDF printer and go to the printing preferences
- Specify an output folder, and any other options you may want
- Make sure View Adobe PDF result is_not_checked
- Right click on the Adobe PDF printer again and choose as the default printer
- Next, in Acrobat, go to Advanced->Batch Processing...
- Click on New Sequence
- Name it BatchDistPrint, click OK
- Click Select Commands
- Under document, select print and click the add button, click OK
- Select what files you want the batch to run on
- Change "Select an output location" to "Don't Save Changes", click OK
- Select BatchDistPrint and click Run Sequence
Updated: 2007
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I would like to keep users from saving a PDF file to their machine. Can I disable the Save As function in Acrobat?
Unfortunately there is no way to disable the Save As function.
Updated: 2007
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Is there an application available to set a PDF file to expire so a user can only view/open the PDF file within a certain timeframe?
One of the features offered with FileOpen (http://www.fileopen.com) is the ability to set expiration dates.
Updated: 2007
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Can I copy text from a PDF file and paste it into another file (such as a Word document) or email?
Assuming your PDF is all text, not a scanned image and there are no security settings that do not allow copying text, you can use the TouchUp Text Tool in Acrobat and drag it over the area of text you wish to copy. Once you have the entire area highlighted, right click your mouse and choose Copy. Then open the program you wish to copy the text into and right click your mouse and choose Paste.
Updated: 2007
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I have added a footer/header in Acrobat but when I print the file, they disappear. How can I make them print?
- Acrobat 5 - File->Print->Under the "Print Range" section, check "Comments"
- Acrobat 6 - File->Print->Under the "Print What" section, select "Document and Comments"
- Acrobat 7, 8 and 9 - File->Print->Under the "Comment and Forms" section, select "Document and Stamps"
Updated: 2007
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How can I find out if there is an update for my version of Acrobat?
- In Acrobat 5, Edit Menu > Preferences > Click on Updates in the left side column > Check for Updates - three choices, Everly Week, Every Month or Manually. You also have an option to Update Acrobat Now
- In Acrobat 6, Edit Menu > Preferences > Click on Updates in the left side column > Check for Updates - choose Monthly
- In Acrobat 7, Edit Menu > Click on Updates in the left side column > Under Update and Notification, Check choose either Notify me of critical updates and Notify me before installing.
- In Acrobat 8, Help Menu > Check for Updates... The updater will run automatically. You can set preferences by Clicking on Preferences and then checking Automatically check for Adobe updates and choosing Monthy. Select either "Download updates automatically and notify me when they are ready to be installed", or "Ask me before downloading any updates and then notify me when they are ready to be installed." Then click Quit when finished.
Updated: 2007
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Will Appligent software work with the changes in Daylight Savings Time?
There is no clock software in our applications. We use the system clock. If the system clock is correct; our software will be correct.
Updated: 2007
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General and Miscellaneous
Acrobat Questions and Issues
Product FAQs
APCrypt
APUtilities
AppendPDF
AppendPDF Pro
FDFMerge
SecurSign
StampPDF Batch
StampPDF Plug-in
Redax
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