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Frequently Asked Questions
Acrobat Questions and Issues FAQ
Frequently asked questions that are not product specific. Includes Acrobat and PDF related questions and answers.
What is the best way to create PDFs?
We generally suggest PDF creation using Acrobat Distiller or PDF
Maker. Also, PDF resources at http://www.PlanetPDF.com and http://www.PDFZone.com have lots of great comments/ideas/suggestions about creating good PDF files.
Updated: 2007
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How do I distill a PDF file to create a new PDF?
There are times when PDF files will not process correctly with our software. This is generally due to "mal-formed" PDF files that have been created by software other than Adobe's Distiller. We usually run problem files through Distiller as a way to "clean" them up. Listed below are instructions for running your file through Distiller.
- Open your file in Acrobat
- Choose File > Save As
from the Acrobat menu
- Give the file a new name (do not overwrite the original file)
- Under Save As Type, choose PostScript File (*.ps)
- Open the Acrobat Distiller and browse for this file or go to the directory where the file exists and double click on the file - this will open and run
the Distiller
- A new PDF file will be created with the new name you gave the PostScript file.
You must
have Acrobat Standard or Professional installed on your computer to use the Distiller that is provided with Acrobat.
Updated: 2008
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What is the best way to create PDF from a Microsoft Office document?
If producing PDFs from a Microsoft Office application, Acrobat is on the same machine (installed after Office was installed), there will be a PDF icon on the toolbar called Create Adobe PDF. In Office2000 and later there will also be a menu option Acrobat -> Create Adobe PDF or Convert to Adobe PDF.
Updated: 2007
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My PDF document is rotated. How do I fix that?
Some applications will create PDFs that are rotated. You can remove the rotation by creating a new PDF with the Distiller. Take the following steps:
- Open your file in Acrobat
- Choose File > Save As
from the Acrobat menu
- Give the file a new name (do not overwrite the original file)
- Under Save As Type, choose PostScript File (*.ps)
- Open the Acrobat Distiller and browse for this file or go to the directory where the file exists and double click on the file - this will open and run
the Distiller
- A new PDF file will be created with the new name you gave the PostScript file.
You must have Acrobat Standard or Professional installed on your computer to use the Distiller that is provided with Acrobat.
Updated: 2008
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How can I turn off rotation in PDFs in a batch mode?
If you have many PDF documents that are rotated, you can use the AdobePDF printer and batch processing in Acrobat to turn off the rotation. The following are the steps you need to take to set this up:
- First, you need to set AdobePDF as the default printer. Choose the Control Panel > Printers and Right click on the AdobePDF printer and set as default.
- While in this screen, right click on AdobePDF and choose "Printing Preferences".
- Click on the tab "Adobe PDF Settings." Look for "Default Settings" and click on Edit to the right of the field.
- The Adobe PDFSettings window will open. On the General tab, set Auto-Rotate Pages to "Off" by selecting the arrow at the right of the field, then hit OK.
- Next look for "Adobe PDF Output Folder," click on "Browse" and look for the directory where you want to place the new files. Then click on Apply and hit OK.
- Now open Acrobat. Go to the Advanced Menu and choose Batch Processing—if using Acrobat 6 or 7. If using Acrobat 8 or 9, go to the Advanced Menu > Document Processing and choose Batch Processing. The Batch Sequences window will open.
— Select Print All and then click on Edit Sequence.
— For #2 Run commands on, browse for files or folders.
— For #3 Select output location, choose "Don't save changes" and hit OK.
— On next screen, select "Run Sequence".
- Look in the directory that you specified for the output files.
You must have Acrobat Standard or Professional installed on your computer to use the Distiller that is provided with Acrobat.
Updated: 2008
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Will your products work with version 1.1 PDFs?
Our products are designed to work with version 1.2 PDFs or higher.
Updated: 2007
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What will happen if I use an input PDF that displays the message "There was an Error processing a page" prior to use?
The PDF may be damaged, and may not process properly. If optimizing the PDF does not eliminate the message, try redistilling it. If it no longer displays error messages when viewed it should be fine to use with any of our products. If you still have problems, contact support@appligent.com
Updated: 2007
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What will happen if I use an input PDF that asks upon closing if I'd like to save changes when no changes have been made?
This message means Acrobat has found errors in the PDF and fixed them. The saved document should work with our products without errors. If you still encounter problems after saving the file, send it along with the product name and version you are using and any error messages that occured to support@appligent.com.
Updated: 2007
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Do I need to upload my PDF files to my server in binary or ascii format?
To avoid corruption problems you should always upload PDF files to your server in Binary format.
Updated: 2007
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How can I run my files through Distiller in batch mode?
- From the Start Menu (on Windows), go to the Control Panel > Printers & Faxes
- Right click on the Adobe PDF printer and go to the printing preferences
- Specify an output folder, and any other options you may want
- Make sure View Adobe PDF result is_not_checked
- Right click on the Adobe PDF printer again and choose as the default printer
- Now open Acrobat and go to the Advanced Menu and choose Batch Processing—if using Acrobat 6 or 7. If using Acrobat 8 or 9, go to the Advanced Menu > Document Processing and choose Batch Processing. The Batch Sequences window will open.
- Click on New Sequence
- Name it BatchDistPrint, click OK
- Click Select Commands
- Under document, select print and click the add button, click OK
- Select what files you want the batch to run on
- Change "Select an output location" to "Don't Save Changes", click OK
- Select BatchDistPrint and click Run Sequence
Updated: 2007
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I would like to keep users from saving a PDF file to their machine. Can I disable the Save As function in Acrobat?
Unfortunately there is no way to disable the Save As function.
Updated: 2007
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Is there an application available to set a PDF file to expire so a user can only view/open the PDF file within a certain timeframe?
One of the features offered with FileOpen (http://www.fileopen.com) is the ability to set expiration dates.
Updated: 2007
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Can I copy text from a PDF file and paste it into another file (such as a Word document) or email?
Assuming your PDF is all text, not a scanned image and there are no security settings that do not allow copying text, you can use the TouchUp Text Tool in Acrobat and drag it over the area of text you wish to copy. Once you have the entire area highlighted, right click your mouse and choose Copy. Then open the program you wish to copy the text into and right click your mouse and choose Paste.
Updated: 2007
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I have added a footer/header in Acrobat but when I print the file, they disappear. How can I make them print?
- Acrobat 5 - File->Print->Under the "Print Range" section, check "Comments"
- Acrobat 6 - File->Print->Under the "Print What" section, select "Document and Comments"
- Acrobat 7, 8 and 9 - File->Print->Under the "Comment and Forms" section, select "Document and Stamps"
Updated: 2008
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How can I find out if there is an update for my version of Acrobat?
- In Acrobat 5, Edit Menu > Preferences > Click on Updates in the left side column > Check for Updates - three choices, Everly Week, Every Month or Manually. You also have an option to Update Acrobat Now
- In Acrobat 6, Edit Menu > Preferences > Click on Updates in the left side column > Check for Updates - choose Monthly
- In Acrobat 7, Edit Menu > Click on Updates in the left side column > Under Update and Notification, Check choose either Notify me of critical updates and Notify me before installing.
- In Acrobat 8 and 9, Help Menu > Check for Updates... The updater will run automatically. You can set preferences by Clicking on Preferences and then checking Automatically check for Adobe updates and choosing Monthy. Select either "Download updates automatically and notify me when they are ready to be installed", or "Ask me before downloading any updates and then notify me when they are ready to be installed." Then click Quit when finished.
Updated: 2007
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How can I print my PDF so the comments and annotations print also?
- Acrobat 5 - File->Print->Under the "Print Range" section, check "Comments"
- Acrobat 6 - File->Print->Under the "Print What" section, select "Document and Comments"
- Acrobat 7, 8 and 9 - File->Print->Under the "Comment and Forms" section, select "Document and Markups "
Updated: 2008
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General and Miscellaneous
Acrobat Questions and Issues
Product FAQs
APCrypt
APUtilities
AppendPDF
AppendPDF Pro
FDFMerge
SecurSign
StampPDF Batch
StampPDF Plug-in
Redax
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